FAQs

            

What are the delivery times for your products?

We take 2-4 days to process your order, then 2-3 weeks to deliver it to you.

Do you ship all over the world?

Absolutely yes. We ship worldwide.

Do you provide tracking / tracking information for products?

Yes, we will send tracking information to you as soon as your order is shipped. Note that it may take up to 48 hours for your tracking results to update.

Some items are missing from my order, what happens?

Our products are shipped separately based on your order. If, for example, it contains items from two different warehouses, then there will be two deliveries. The rest of the order will arrive shortly.

I received a damaged item. What can I do?

We are sorry to learn of this. Simply send us a photo of the damaged item in question to the email address: info@shopmerluna.com and we will send you a similar replacement item as soon as possible.

I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still think you need help tracking your package or would like to inquire about it, please contact us by email at the following address: info@shopmerluna.com

Do you accept returns?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the request is made within 30 days from the date of delivery. For more information, please read more about our refund policy at the bottom of any page on our website.